PRIVACY POLICY - TUNIPLAY

Last Updated: November 25, 2025

1. INTRODUCTION

NOVALABS WEB DESIGN, operator of TuniPlay, is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.

2. DATA COLLECTED

2.1 Registration Information:

• Full name
• Email address
• Phone number
• Date of birth (age verification)
• Country of residence

2.2 Payment Information:

• Payment details (processed by D17, Flouci, or card processors)
• Transaction history
• Billing address

2.3 Creator Information:

• ID document (verification)
• Bank details (withdrawals)
• Tax information if required

2.4 Usage Data:

• Videos watched and duration
• Purchase history
• Content preferences
• IP address and device type
• Cookies and similar technologies

2.5 Published Content (creators):

• Videos and metadata
• Descriptions and thumbnails
• Comments and reviews

3. USE OF DATA

We use your data to:

• Provide and improve our services
• Process payments and transactions
• Personalize your experience
• Send important notifications
• Detect and prevent fraud
• Analyze platform usage
• Comply with legal obligations
• Marketing (with your consent)

4. DATA SHARING

We share your data with:

4.1 Content Creators:

• Anonymous viewing statistics
• No personally identifiable information

4.2 Service Providers:

• Payment processors (D17, Flouci)
• Hosting (Neon, Cloudflare)
• Analytics tools (anonymized)
• Email services

4.3 Legal Authorities:

• If required by Tunisian law
• To protect our legal rights

We NEVER sell your data to third parties.

5. ADVERTISING AND TARGETING

5.1 Platform Ads:

• We display targeted ads based on:
  • Categories of content watched
  • General demographic data
  • Anonymized browsing behavior

5.2 Your Choices:

• You can disable personalized ads in Settings
• Some generic ads may still appear

6. COOKIES

We use cookies to:

• Maintain your logged-in session
• Remember your preferences
• Analyze traffic (Google Analytics)
• Improve user experience

Cookie Types:

• Essential: Required for operation (non-disableable)
• Functional: Enhance experience (disableable)
• Analytics: Anonymous statistics (disableable)
• Advertising: Targeted ads (disableable)

Manage cookies: Settings > Privacy > Cookies

7. YOUR RIGHTS

Under Tunisian law, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate information
• Deletion: Delete your account and data
• Objection: Refuse data processing for marketing
• Portability: Receive your data in a readable format
• Restriction: Limit data processing

To exercise your rights: support@tuniplay.com

8. DATA SECURITY

Protection Measures:

• SSL/TLS encryption for all communications
• Hashed passwords (bcrypt)
• Secure servers with firewalls
• 24/7 intrusion monitoring
• Daily encrypted backups
• Limited access to personal data (restricted team)

In case of data breach:

• Notification within 72 hours
• Information to affected users
• Immediate corrective measures

9. DATA RETENTION

Retention Period:

• Active accounts: Data retained while account is active
• Deleted accounts: 30 days for restoration, then permanent deletion
• Financial transactions: 10 years (legal obligation)
• Technical logs: 12 months maximum

10. MINORS' DATA

TuniPlay is for persons 18 years and older. We do not knowingly collect data from minors. If you believe a minor is using our service, contact us immediately.

11. INTERNATIONAL TRANSFERS

Your data is primarily stored in Tunisia and the EU (Neon/Cloudflare servers). We ensure a level of protection compliant with international standards.

12. POLICY CHANGES

We may modify this policy at any time. Major changes = email notification. Current version always available at tuniplay.com/privacy

13. CONTACT - DATA PROTECTION OFFICER

For any questions about your data:

Email: privacy@tuniplay.com
Support: support@tuniplay.com
Address: NOVALABS WEB DESIGN, Radès, Tunis, Tunisia

Response within 7 business days maximum.